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This Refund Policy explains how refunds and cancellations will work for paid DeadHook Pro subscriptions. The Free plan is available now; Pro is planned but not yet available for purchase, so no paid transactions are currently collected. This page does not replace Paddle's official Refund Policy or any mandatory consumer rights.
1. Overview #
DeadHook offers a Free plan at $0/month now. Pro is planned at $39/month in US dollars, excluding applicable taxes, and is not yet available for purchase. When Pro launches, it will be a recurring monthly subscription and this policy will apply to Pro payments processed by Paddle. This policy does not create a right to a refund, credit, or prorated payment that is not provided by Paddle's policy or applicable law.
2. Paddle is the merchant of record #
When Pro launches, Paddle will be the merchant of record for paid DeadHook subscriptions. Paddle will process the payment, calculate and remit applicable taxes, handle payment methods, and administer refunds under its own policies. DeadHook provides the software service and product support; DeadHook does not independently approve or issue refunds for Paddle transactions. No paid subscriptions are available today.
Paddle's Refund Policy (opens Paddle’s website) and Buyer Terms (opens Paddle’s website) govern the payment transaction. If this page differs from Paddle's official policy about a payment, Paddle's policy governs that payment to the extent of the difference.
3. Cancellation and access #
When Pro launches, you will be able to cancel through the Paddle customer portal or another cancellation method Paddle makes available. Cancellation will ordinarily take effect at the end of the current paid billing period. Where Paddle keeps the subscription active until that effective date, you retain paid access until then. A scheduled cancellation generally does not terminate access immediately.
Cancellation stops future renewal charges. It does not automatically produce a prorated refund for the unused portion of a billing period. After the effective cancellation date, the Organization may move to the Free plan and its Free limits. Existing accepted Events and delivery work are not automatically erased merely because a subscription is canceled.
4. How to request a refund #
- Open the Paddle receipt or order confirmation email for the charge and use the buyer support or refund link Paddle provides there.
- If you cannot find that link, contact Paddle buyer support and provide the transaction or order reference. Paddle will verify the transaction and explain the available options.
- If Paddle directs you to DeadHook for product-related information, contact DeadHook using the details below and include the Paddle transaction reference. DeadHook can provide product context but cannot independently approve or issue the refund.
Please do not send full payment-card details to DeadHook. Paddle handles payment verification and refunds.
5. Eligibility and statutory rights #
Refund eligibility depends on Paddle's Refund Policy, the nature and date of the transaction, whether the subscription or service has been used, and any mandatory consumer rights that apply where you live. Nothing on this page is a promise that a particular request will be approved. DeadHook does not guarantee approval and does not represent that all payments are non-refundable.
If mandatory consumer law gives you a cancellation, withdrawal, refund, or other remedy that cannot lawfully be excluded, that right prevails over this page and over any conflicting statement. This includes applicable Indonesian consumer-protection law and mandatory rights in your country of residence. Paddle and DeadHook will respect those rights.
6. Processing and timing #
Paddle controls refund verification, approval, and processing. If Paddle approves a refund, it will normally return the amount through the original payment method or another method Paddle determines. The time for funds to appear depends on the payment method, card issuer, bank, and Paddle's process. DeadHook cannot shorten Paddle's processing time or guarantee a date.
Tax treatment of a refund is handled by Paddle as merchant of record. Any fees, chargeback costs, or payment-method rules applied by Paddle or a financial institution are governed by Paddle's terms and the relevant provider.
7. Payment disputes #
If you believe a charge is incorrect or unauthorised, contact Paddle buyer support as soon as possible so the transaction can be reviewed. You may also contact your card issuer or bank, but a chargeback is not a substitute for the refund process and may take longer. Nothing here limits any statutory right to dispute a charge.
8. DeadHook product support #
For help using DeadHook—delivery failures, Destination configuration, replay, account access, or plan questions—use the in-app Support area or the public contact below. Product support does not decide Paddle refund eligibility.
DeadHook is operated by Jois Andresky, based in Indonesia. Public support contact: support@deadhook.app.
9. Changes and contact #
We may update this Refund Policy to reflect changes in Paddle's policy, the Service, or applicable law. The revised page will show a new last-updated date and, where required, a new effective date.
For future payment or refund questions, contact Paddle using the details in your receipt. For DeadHook product questions, use Support or the public contact above.